Privacy Policy

Introduction

This Privacy Policy describes how Auto Medic Dent Repair ("Auto Medic," "Auto Medic PDR," "we," "us," or "our") collects, uses, and protects information when you visit our website at automedicdentrepair.com (the "Site"), submit an inquiry, schedule a service, or otherwise interact with our business.

By using our Site or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the practices described here, please do not use the Site or submit information to us.

Information We Collect

We collect information that you provide directly to us, as well as limited information automatically when you visit the Site.

Information You Provide

When you fill out a contact or estimate form, request a free inspection, or otherwise communicate with us, you may share information such as your name, phone number, email address, vehicle year, make and model, a description of the damage to your vehicle, your insurance carrier or claim status, your company name (for fleet inquiries), and any other details you choose to include in a message to us.

Information Collected Automatically

When you visit the Site, our hosting and analytics providers may automatically collect technical information including your IP address, browser type and version, device type, operating system, the pages you view, the date and time of your visit, and the referring website that brought you to our Site.

Information from Communications

If you call, text, or email us, we may keep records of those communications, including phone numbers, message content, and any voicemails, for the purpose of responding to your request and maintaining a service history.

How We Use Your Information

We use the information we collect for the following purposes:

To respond to inquiries and provide services. We use your contact and vehicle information to respond to estimate requests, schedule appointments, perform paintless dent repair work, and communicate with you about the status of your repair.

To manage insurance claims on your behalf. When you request our help with an insurance claim, we use the information you provide — including your insurance carrier, claim number, and damage details — to file claims, communicate with adjusters, prepare supplements, and coordinate direct billing where applicable.

To improve our Site and services. We review aggregate, anonymized usage data to understand how visitors use the Site and to make improvements to content, layout, and functionality.

To comply with legal obligations. We may use or retain information as required to comply with applicable laws, respond to lawful requests, enforce our terms, or protect our rights and the rights of others.

Sharing & Disclosure

We do not sell your personal information. We share information only in the limited circumstances described below.

Service providers. We share information with third-party vendors who help us operate our business — for example, our form-processing provider, our website hosting platform, our content delivery network, and our mapping provider. These providers are permitted to use your information only to perform services for us.

Insurance carriers. When you authorize us to assist with an insurance claim, we share information with your insurer and their adjusters as needed to process the claim.

Legal compliance and protection. We may disclose information if we are required to do so by law, subpoena, court order, or other legal process, or if we believe disclosure is necessary to protect the rights, property, or safety of Auto Medic Dent Repair, our customers, or others.

Business transfers. In the event of a merger, acquisition, sale of assets, or similar transaction, information may be transferred as part of that transaction.

Third-Party Services

The Site uses the following third-party services, each of which has its own privacy practices:

Form processing. Contact and estimate forms on the Site are processed through Basin (usebasin.com), which delivers form submissions to us by email and stores them temporarily on its servers.

Mapping. Our service-area map is rendered using Mapbox. Mapbox may collect technical data such as your IP address and approximate location to deliver the map.

Content delivery. Images and other static assets are served through Cloudinary, which delivers content from servers near your location.

Hosting platform. The Site is hosted on Webflow, which logs technical request data as part of its standard operations.

We encourage you to review the privacy policies of these providers to understand how they handle data.

Cookies & Analytics

The Site may use cookies and similar technologies to remember your preferences, support core functionality, and gather analytics about how the Site is used. Cookies are small text files stored on your device by your browser.

Most web browsers let you refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of the Site may not function properly. You can also opt out of analytics tracking through your browser's "Do Not Track" setting or extension; we will respect such signals where technically feasible.

Data Retention

We retain customer information for as long as it is needed to provide services, fulfill the purposes described in this policy, support our customers in connection with warranty claims, comply with our legal obligations, resolve disputes, and enforce our agreements. Records related to completed repairs and insurance claims are typically retained for the longer of seven years or the period required by applicable law.

Once information is no longer needed for these purposes, we take reasonable steps to delete or anonymize it.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect from unauthorized access, disclosure, alteration, or destruction. The Site is served over HTTPS, and our service providers are selected in part based on their security practices.

Your Rights & Choices

You may contact us at any time to:

Access your information. Request a copy of the personal information we have about you.

Correct your information. Ask us to update or correct information that is inaccurate or incomplete.

Delete your information. Request that we delete your personal information, subject to record-keeping obligations and legitimate business needs.

Opt out of marketing. Ask to be removed from any marketing communications. Note that we may still send you transactional messages related to active service work.

To exercise any of these rights, contact us using the information at the bottom of this page. We will respond within a reasonable time and may need to verify your identity before fulfilling certain requests.

Children's Privacy

The Site is not directed to children under the age of thirteen, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal obligations. The "Last updated" date at the top of this page shows when the policy was most recently revised. Material changes will be highlighted on the Site or communicated to you directly where appropriate. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or about how we handle your information, please contact us: